I am ready to make a reservation. How do I place my order?

When you are ready to place your order, fill out the inquiry form under the “Get In Touch” tab. One of our event specialists will check availability, go over pricing and delivery instructions, and answer any questions or concerns you may have at that time.

What is my responsibility when I return my rentals?

For standard table and chair delivery, please ensure they are wiped down, folded, and stacked in the driveway for pickup. Any items not properly cleaned and stacked will incur an additional fee as per the rental agreement. A flat fee of $100 will be charged if our delivery team is required to break down the rental items if not stated before.

If you paid for set-up/take down, our delivery team will take care of everything.

What are your delivery and setup fees?

We offer a delivery fee of $1 per mile, which covers four trips (two for delivery and two for pickup). The total set up fee depends on the number of items rented.

Please note that due to fluctuating fuel costs, this rate is subject to change.

Tent rental prices include setup by our professional staff. However, we reserve the right to add an additional setup charge based on the complexity of the setup.

Can I pick up the rental items?

Customers are welcome to pickup and return their rentals at our Powell location at no cost. Let us know in advance and your rentals will be packed and ready for pickup.

Tents are not available for pick up.

To ensure easy pick up:

• Find out how much space you will need to transport the items. Our tables, full bloom bar, and champagne cart will need a pick up truck for transport.

• If you are sending a friend to pick items up, make sure to pay your balance and sign the contract before they come.

What happens if I break or misplace something?

The customer is responsible for breakage, loss, damage, and return of equipment in same condition as received. The replacement cost will vary depending on the extent of the damaged or missing product.